Management Development through Emloyee Empowerment Skills
It’s amazing how many managers feel that they just cannot be absent from their workplace because they are ‘irreplaceable’. By empowering their employees, much more is possible…
It must be very wearing for managers to feel that they just cannot absent themselves, when they are missing people in place who can do a great job in their absence.
Empowerment - A Management ‘Must-Have’
Many managers have worked their way up in an organization and feel a close relationship with being in the thick of the work.
This is an insecurity issue - they feel their job is threatened if they are not the one making the call.
It’s a two-fold problem, it leaves all the critical answers in the lap of one person and employees are at a loss, or afraid to make a simple decision in the absence of their superior.
Employees Will “Pass The Buck” Without Empowerment
Where there are a bunch of employees who are not able to contribute fully because a manager hasn’t been able to ‘let go’ enough, they almost wilfully step back when they could get more involved.
That way they can get off making a decision and risk less.
Why be dealing with an unruly, dissatisfied customer, when they could be doing something less stressful with their time?
Only The Manager Is Responsible
Many managers unknowingly encourage this type of behavior.
Studies have found that managers can be more effective if they allow their employees to act on any decisions, as if they are the managers in charge at that moment.
Most decisions that are to be made, when the customer is in your face, demand immediate resolution.
Customers Love Employee Empowerment!
Customers like to have their problems fixed by the first person they approach. Having an employee call for the manager only causes irritation and frustration.
Or worse, it’s a way of passing the blame for the issue in question onto a manager, both by the employee and then the customer.
When a manager finds themself in this situation, he faces an irate customer and an employee who expects them to find in their favor, not the customers.
Capable Employees Are Good For managers
The truth is, a manager is only as good as the power they give their employees.
Any employee will grow and develop hugely when given responsibility - empowering them to act and make decisions is a great way forward for them.
Having the knowledge that whatever happens, they will be fully backed up frees them to be creative and happy with their new responsibilities.
You are giving yourself more freedom in the process, and mentoring them into becoming a manager.
Empowerment Is Good For All
One of the best management development skills is empowering my employees to make a decision, and satisfy the customer so I don’t have to deal with an overly upset or irate customer due to the employees not being able to resolve an issue.
They get a sense of ownership, power, and self-taught initiative that they can never get from somebody dictating to them.
A manager who unleashes the potential of their people in this way will achieve a fulfilment of their own possibilities and that of those in their care too.
Turning Teams Around
It’s an amazing experience as a manager when you turn someone on to the hidden capabilities they have within them already.
They begin to reach a level of management development that all managers should desire-a staff that can exist without them.
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